Contact Information for Visa / Consular Service / Emergency

2024/9/27
● Currently, we've seen a rise in visa applications, leading to processing delays. Please refrain from checking individual application statuses and await our notice. Thank you for your patience.
● For scheduling an appointment for visiting our office, please click here.
● For information on visas to enter Japan, please click here.
1. Contact via e-mail
  visainfo@ny.mofa.go.jp    FAQ
● We DO NOT take an appointment by e-mail. Click here for scheduling an appointment.
● If you are contacting us regarding your or someone’s visit to Japan, please provide us for following information;
 
  • Nationality / Citizenship
  • Visa status in the United States
  • Detailed purpose of your trip to Japan
  • Scheduled departure date
  • Intended length of stay in Japan
  • Accommodations in Japan(ie. Hotel, someone's home)
  • Occupation
  • Current place of residence(city & street), telephone number
● We can receive maximum 5MB size of the attachment file. If you wish to send files exceeding 5MB in total, please send them in separated e-mails.
2. Contact by phone
  (212)888-0889(Mon- Fri 9:30am-5:00pm (except holidays))
※We DO NOT take an appointment by this number. Click here for scheduling an appointment.
3. Others
JAPAN VISA INFORMATION HOTLINE (24 hours / 7 days a week, English)
- 1-202-499-1468 (From U.S.)
- 1-939-201-3133 (From Puerto Rico)
* This hotline is designated for visa applicants residing in the U.S. or Puerto Rico.
* If you are calling from the U.S. or Puerto Rico, you will be charged a domestic call fee for your call.

Foreign Residents Support Center (FRESC) MOFA Visa Information
+81-3-5369-6577 (Mon-Fri 9:00am – 5:00pm (JST))

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